In the third edition of the European Lotteries Annual Report, the Association reflects on an unforgettable year.
There is no doubt that the biggest health, economic and social crisis in modern history had an impact on all sectors and society. In just a matter of weeks in spring 2020, the lottery world saw full closures of its operations and priority actions to protect players, lottery employees and retailers.
Yet, national lotteries upheld their historic support to society in times of need. EL Members continued to fulfil their core values of responsibility, sustainability, and integrity by supporting local communities – from offering relief and funding medical equipment to the creation of emergency funds and welfare aid and helping the most vulnerable in times of need.
Services to Members also continued despite the pandemic. EL quickly adapted to the ‘‘new normal’’ with a move from physical events to successful online meetings, a state-of-the-art new website and e-learning platform, and a virtual Corporate University. In total, EL organised 8 webinars over 23 days with over 1,000 participants. EL’s advocacy activities also continued.
The 2020 Annual Report is a special one. The EL President Hansjörg Höltkemeier, EL Secretary General Arjan van ‘t Veer and the EL team all share their personal and professional experiences of living and working through a pandemic. EL would like to thank the Executive Committee, Members and Partners for their continuous support during these unprecedented times and we look forward to meeting again in person. Until then the work continues in the ‘’new reality’’.
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